VUARNET BOUTIQUE - 39 SPRING STREET - NEW YORK

Frequently Asked Questions

How do I contact your Customer Services department?

To contact our Customer Services department: By phone: 9...

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To contact our Customer Services department:

    I need a repair! What can i do ?

    Repairs can be offered for frames purchased directly...

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    Repairs can be offered for frames purchased directly through our website, or from any of our authorized vendors. All frames are inspected for Warranty coverage before moving forward with a repair. Our Limited Warranty will only cover manufacture defects and will not cover damages from misuse or daily wear and tear. You can read more about our Limited Warranty

    All repairs are subject to parts availability and dependent on the severity of the damage. Some damages will require a full frame replacement. No work will begin on your frames until we have permission to do so after quoting repair costs or confirming warranty coverage.

    For Vuarnet repairs, we ask that you fill out our repair form, which can be found HERE. Please fill out the form completely and send to eshop@vuarnet.us please include photos of the damage, and have your proof of purchase handy for any repairs through our Limited Warranty. Once the form is sent in, please wait about 3-5 business days for our repair techs to look through each request and reach out with the next steps.

    How long does a repair take ?

    The time required by our techs for repair will depen...

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    The time required by our techs for repair will depend on the availability of parts and the severity of the damage your frames have. In some rare cases, we may have to special order parts and this can take some time. Before any work begins on your frames, we can give a loose timeline for repair.

    My frames are vintage and /or discontinued. Can i still get a repair ?

    Unfortunately, Vuarnet can no longer offer repairs f...

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    Unfortunately, Vuarnet can no longer offer repairs for frames or lenses that are 10 years or older, as parts are no longer available. If you still require a repair, please email us at eshop@vuarnet.us for a vintage repair contact. Repairs for discontinued frames will be dependent on the age of your frames (5 years old or newer) and availability of parts. Please follow the steps for a regular repair as expressed on the question " I need a repair! What can i do ? "

    Can i get different lenses put into my existing frames ?

    Depending on the age of your frames, you may be able ...

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    Depending on the age of your frames, you may be able to get new or different lenses put in. Please visit any authorized Vuarnet optician for your options.

    Can I send in prescription sunglasses in for repair ?

    For prescription repairs, you can visit any of our a...

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    For prescription repairs, you can visit any of our authorized opticians. You can find the nearest one to you by searching via your City or Zip Code on our store locator.

    Can i get my frames fixed locally ?

    Our network of opticians can provide lens replacement...

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    Our network of opticians can provide lens replacements and resizing services only. Lens replacements are available for models that do not fall in the vintage category. For repairs on your frames, you will need to follow the guidelines as expressed in the question " I need a repair! What can i do ? "

    What is the cost of repair ?

    Costs are dependent on the severity of the damage an...

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    Costs are dependent on the severity of the damage and whether or not your frames are covered by our warranty. No work will begin your frames without your consent or knowledge.

    How can I get replacement nose pads ?

    Please send an email to eshop@vuarnet.us with your S...

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    Please send an email to eshop@vuarnet.us with your SKU number (located inside the temples of your frames), the color nose pads you require, and the shipping address you wish to send them to. We will send you a pair free of charge.

    Are my frames from Amazon/Ebay eligible for repairs or Warranty coverage ?

    Frames purchased outside of our vendor network will ...

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    Frames purchased outside of our vendor network will not qualify for our Limited Warranty or repair, as the validity of the frames can not be confirmed.

    Is my warranty still valid if I no longer have my proof of purchase ?

    We always try our best to offer the best solutions, ...

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    We always try our best to offer the best solutions, so if you can locate your proof of purchase, the name of the retailer where they were purchased and a date/month of purchase should help. Our techs will evaluate your frames for warranty coverage and follow the same steps as we would for any repair. We will always update you on our findings before moving forward with any kind of repair.