VUARNET BOUTIQUE - 39 SPRING STREET - NEW YORK

Frequently Asked Questions

How to pack my items?

Pack item (s) in the original packaging and ...

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  • Pack item (s) in the original packaging and include the shipping document you received in the box to initiate the return. Please be sure to attach the pre-paid return label on the outside of the package covering any previous address label.
  • You can drop the package at your nearest USPS (local post office) location. To find your nearest USPS location, please visit usps.com or call 1-800-275-8777.

How to request a return Label?

1) Click here to be re-directed to our return center.2) E...

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1) Click here to be re-directed to our return center.
2) Enter your complete order number (i.e.#1234-V) and your email address (same address used to process your original order).
3) Click the Return Item button
4) Select the product you would like to return and reason you are returning.
5) Select the return option available and validate to generate your label
6) You will have the ability to download the return label or access the label via the confirmation email you will receive once you complete the process
7) NOTE: We will cover the return postage costs only if you use the Fedex label you downloaded from our return center. If you decide to return the product using a different method, you will be responsible to cover the return postage costs

When will i get my refund ?

1) When your package has been received by Vuarnet, you...

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1) When your package has been received by Vuarnet, you will receive an additional confirmation email stating that your refund is being processed. Please note that you will receive the refund 3-5 business days after this confirmation email.
2) The refund will be processed to your original form of credit card payment.

Can I get a full refund if I’m not satisfied with my purchase?

You have 14 days from the date of purchase on us.vuar...

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You have 14 days from the date of purchase on us.vuarnet.com to return your parcel free of charge and receive a full refund. After this 14-day period, we will no longer be able to refund you for the product.

For information about returning your parcel, 
.

My glasses have arrived in poor condition. What should I do?

You have 14days after your date of purchase to return you...

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You have 14days after your date of purchase to return your parcel free of charge and receive a refund. For more information, visit our Returns Policy page.

Beyond this 14-day limit, a refund will only be offered if the frame is in poor condition due to a manufacturing defect. Please refer to the Limited Warranty Policy.

How do I return my parcel?

You have up to 14 days from the date of recei...

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You have up to 14 days from the date of receipt of your purchase to return your items to us. Refunds will be made for unworn items, returned in their original packaging. The refund will be paid once we have received the product. The guarantee policy applies following the end of this 14-day period.

More details : Return Policy

HOW TO REQUEST A RETURN LABEL

1) Please visit us.vuarnet.com/a/returns to be re-directed to our return center.
2) Enter your complete order number (i.e. #1234-V) and your email address (same address used to process your original order) and click the Return Item
3) Select the product you would like to return then click Next.
4) Choose the reason you are returning then click Next.
5) Confirm your return details by clicking on the Confirm button.
6) You will have the ability to print the return label or access the label via the confirmation email you will receive once you complete the process.
7) NOTE: We will cover the return postage costs only if you use the shipping label you downloaded from our return center.

HOW TO PACK YOUR ITEMS

1) Pack item(s) in the original packaging and include the shipping document you received in the box to initiate the return. Please be sure to attach the pre-paid return label on the outside of the package covering any previous address label.

2) You can drop the package at your nearest USPS (local post office) location. To find your nearest USPS location, please visit usps.com or call 1-800-275-8777.

To contact our Customer Services department:

What is your returns policy?

You have up to 14 days from the date of receipt of yo...

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You have up to 14 days from the date of receipt of your purchase on us.vuarnet.com  to return your items to us. Refunds will be made for unworn items, returned in their original packaging. After this 14 days period, we will no longer be able to refund you for the product.

For more information, 
.