Frequently Asked Questions
What happens if one of the items I have ordered is out of stock?

If an item in your confirmed order is out of stock, you will receive notification by email. If applicable, the email will indicate when the item will be back in stock. If one or...

If an item in your confirmed order is out of stock, you will receive notification by email. If applicable, the email will indicate when the item will be back in stock. If one or more products are out of stock, this will not affect the rest of the order. If the item is permanently out of stock or if you do not want to wait until the advertised date, you will receive a refund for the price of this item within 14 days of your initial payment.
How do I change my delivery address while placing an order?
You can modify any aspect of your order before confirming it. You can add or remove items in your basket. However, you cannot modify the content of your order once confirmed.
Can I amend or cancel an order once I have placed it?

You cannot amend or cancel an order once it has been confirmed. However, you can return your parcel free of charge and receive a refund within 14 days after your date of purc...

You cannot amend or cancel an order once it has been confirmed. However, you can return your parcel free of charge and receive a refund within 14 days after your date of purchase.

For more information, visit our Returns Policy page.
The glasses I want are no longer in stock. When will I be notified that they are back in stock?

If you want to purchase a product marked as out of stock on the website, click the “alert email” button. Enter your email address, and you will receive an email informing you wh...

If you want to purchase a product marked as out of stock on the website, click the “alert email” button. Enter your email address, and you will receive an email informing you when the selected product is back in stock.