• Free Return
  • Free delivery on all orders over $100
  • 4 interest-free payments with Shop Pay
  • Free Return
  • Free delivery on all orders over $100
  • 4 interest-free payments with Shop Pay
  • Free Return
  • Free delivery on all orders over $100
  • 4 interest-free payments with Shop Pay
  • Free Return
  • Free delivery on all orders over $100
  • 4 interest-free payments with Shop Pay
  • Free Return
  • Free delivery on all orders over $100
  • 4 interest-free payments with Shop Pay
United States

Frequently Asked Questions

How can i cancel my order and get a refund?
You cannot cancel your order once confirmed. However, you have a 21-day cooling-off period to return the products and get a refund. For more information, visit our Returns Po... Read more

You cannot cancel your order once confirmed. However, you have a 21-day cooling-off period to return the products and get a refund. For more information, visit our Returns Policy page.

How to request a return?
1) Please visit https://vuarnet-usa.loopreturns.com/ to be re-directed to our return portal.
2) Enter your complete order number (i.e. #1234-V) and your email address (same address used to process your original order) or zip code.

How do I know that my Vuarnets are authentic?
Each authentic frame is delivered in its own case complete with the Vuarnet certificate of authenticity and each lens is engraved with the "V on ski"... Read more
Each authentic frame is delivered in its own case complete with the Vuarnet certificate of authenticity and each lens is engraved with the "V on ski"  symbol, signature of the brand.
What test do you do to check product quality?
We perform detailed and complete testing procedures on both lenses and frames.

Three tests are performed on the lens during the manufacturing process:
  • Ins... Read more

We perform detailed and complete testing procedures on both lenses and frames.

Three tests are performed on the lens during the manufacturing process:

  • Inspection of the polished glass quality; individual check of the glass polishing.
  • Shock resistance measurement by ball-test; a ball weighing 16 grams is dropped from a height of 1.27 m onto the lens to test its shock resistance.
  • Inspection of treated lenses, under specific lighting conditions to ensure that the glass has no scratches/imperfections.


Each frame is individually checked before the product is packaged.

My glasses arrived in poor condition. What should I do?
You have 21 days after your date of purchase to return your parcel free of charge and receive a refund. For more information, you can read our complete ret... Read more

You have 21 days after your date of purchase to return your parcel free of charge and receive a refund. For more information, you can read our complete return policy on vuarnet.com. 

How to request a return or an exchange?

1) Please visit https://vuarnet-usa.loopreturns.com/ to be re-directed to our return portal.
2) Enter your complete order number (i.e. #1234-V) and your email address (same address used to process your original order) or zip code.

How to pack your items?
1) Pack item(s) in the original packaging and include the shipping document you received in the box to initiate the return. Please be sure to attach ... Read more
1) Pack item(s) in the original packaging and include the shipping document you received in the box to initiate the return. Please be sure to attach the pre-paid return label on the outside of the package covering any previous address label.

2) You can drop the package at your nearest USPS (local post office) location. To find your nearest USPS location, please visit usps.com or call 1-800-275-8777
Can I get a full refund if I'm not satisfied with my purchase?
You have twenty-one (21) calendar days from date of your purchase to return the product(s) without any liability. A refund will be granted for unworn a... Read more

You have twenty-one (21) calendar days from date of your purchase to return the product(s) without any liability. A refund will be granted for unworn and undamaged items, returned in their original packaging with original tags. The refund will be processed once we have received and inspected the product for any damages. Worn, used, altered, or returns sent after 21 days will NOT be accepted. Our warranty policy goes into effect at the end of the twenty-one (21) day period, provided that the conditions stated in the policy are met. Please refer to the Limited Warranty Policy on vuarnet.com

Returns that do not meet our return conditions will be refused and no refund will be issued. We will not accept returns without the use of the shipping label generated from our return center.

You can read our complete return policy on vuarnet.com.

When will I get my refund?
1) When your package has been received by Vuarnet, you will receive an additional confirmation email stating that your refund is being processed. Ple... Read more
1) When your package has been received by Vuarnet, you will receive an additional confirmation email stating that your refund is being processed. Please note that you will receive the refund 3-5 business days after this confirmation email.
2) The refund will be processed to your original form of credit card payment.
How to return a product?
You have twenty-one (21) calendar days from date of your purchase to return the product(s) without any liability. A refund will be granted for unworn and undamaged items, return... Read more
You have twenty-one (21) calendar days from date of your purchase to return the product(s) without any liability. A refund will be granted for unworn and undamaged items, returned in their original packaging with original tags. The refund will be processed once we have received and inspected the product for any damages. Worn, used, altered, or returns sent after 21 days will NOT be accepted. Our warranty policy goes into effect at the end of the twenty-one (21) day period, provided that the conditions stated in the policy are met. Please refer to the Limited Warranty Policy on vuarnet.com.

Returns that do not meet our return conditions will be refused and no refund will be issued. We will not accept returns without the use of the shipping label generated from our return center.

You can read our complete return policy on vuarnet.com
How to request a return label?
1) Please visit https://vuarnet-usa.loopreturns.com/ to be re-directed to our ret... Read more

1) Please visit https://vuarnet-usa.loopreturns.com/ to be re-directed to our return portal.
2) Enter your complete order number (i.e. #1234-V) and your email address (same address used to process your original order) or zip code.

How to exchange a product?
You have up to thirty (30) days from date of purchase to request an exchange. Worn, used, altered, or exchanges sent after 30 days will NOT be accepted. Exchanged item... Read more

You have up to thirty (30) days from date of purchase to request an exchange. Worn, used, altered, or exchanges sent after 30 days will NOT be accepted.

Exchanged items can be returned for a store credit, a refund is not possible on any exchange purchases.

Store credits are issued in a form of a E-Gift Card.

 

1) Please visit https://vuarnet-usa.loopreturns.com/ to be re-directed to our return portal.
2) Enter your complete order number (i.e. #1234-V) and your email address (same address used to process your original order) or zip code.

 

How to return a gift?
They can be returned within 30 days of original purchase date, if the item was purchased at us.vuarnet.com. A store cr... Read more

They can be returned within 30 days of original purchase date, if the item was purchased at us.vuarnet.com. A store credit will be issued in a form of an E-Gift Card.

Is my warranty still valid if I no longer have my proof of purchase ?
We always try our best to offer the best solutions. If you cannot locate your proof of purchase, the name of the retailer where they were purchased and a date/month of purchase ... Read more
We always try our best to offer the best solutions. If you cannot locate your proof of purchase, the name of the retailer where they were purchased and a date/month of purchase should help. Our techs will evaluate your frames for warranty coverage and follow the same steps as we would for any repair. We will always update you on our findings before moving forward with any kind of repair.
Are my frames from Amazon/eBay eligible for repairs or warranty coverage ?
Frames purchased outside of our vendor network will not qualify for our Limited Warranty or repair, as the validity of the frames can not be confirmed.
How can I get replacement nose pads ?
Please send an email to service@vuarnet.us with your SKU number (located inside the temples of your frames), the color nose pads you require, and the shipping address you wish t... Read more
Please send an email to service@vuarnet.us with your SKU number (located inside the temples of your frames), the color nose pads you require, and the shipping address you wish to send them to. We will send you a pair free of charge.
What is the cost of repair ?
Costs are dependent on the severity of the damage and whether or not your frames are covered by our warranty. No work will begin on your frames without your consent or knowledge.
Can I get my frames fixed locally ?
Our network of opticians can provide lens replacements and resizing services only. Lens replacements are available for models that do not fall in the vintage category. For repai... Read more
Our network of opticians can provide lens replacements and resizing services only. Lens replacements are available for models that do not fall in the vintage category. For repairs on your frames, you will need to follow the guidelines as expressed in the question " I need a repair! What can I do ? "
Can I send in prescription sunglasses in for repair ?
For prescription repairs, you can visit any of our authorized opticians. You can find the nearest one to you by searching via your City or Zip Code on our store locator.
Can I get different lenses put into my existing frames ?

Depending on the age of your frames, you may be able to get new or different lenses put in. Please visit any authorized Vuarnet optician for your options.

My frames are vintage and/or discontinued. Can I still get a repair ?
Unfortunately, Vuarnet can no longer offer repairs for frames or lenses that are 10 years or older, as parts are no longer available. If you still require a repair, please email... Read more
Unfortunately, Vuarnet can no longer offer repairs for frames or lenses that are 10 years or older, as parts are no longer available. If you still require a repair, please email us at service@vuarnet.us for a vintage repair contact. Repairs for discontinued frames will be dependent on the age of your frames (5 years old or newer) and the availability of parts. Please follow the steps for a regular repair as expressed on the question " I need a repair! What can I do? "
How long does a repair take ?
The time required by our techs for repair will depend on the availability of parts and the severity of the damage your frames have. In some rare cases, we may have to special or... Read more
The time required by our techs for repair will depend on the availability of parts and the severity of the damage your frames have. In some rare cases, we may have to special order parts and this can take some time. Before any work begins on your frames, we can give a loose timeline for repair.
I need a repair! What can I do ?
Repairs can be offered for frames purchased directly through our website, or from any of our authorized vendors. All frames are inspected for Warranty coverage before moving for... Read more
Repairs can be offered for frames purchased directly through our website, or from any of our authorized vendors. All frames are inspected for Warranty coverage before moving forward with a repair. Our Limited warranty will only cover manufacture defects and will not cover damages from misuse or daily wear and tear. You can read more about our Limited Warranty

All repairs are subject to parts availability and dependent on the severity of the damage. Some damages will require a full frame replacement. No work will begin on your frames until we have permission to do so after quoting repair costs or confirming warranty coverage.

For Vuarnet repairs, we ask that you fill out our repair form, which can be found HERE. Please fill out the form completely and send to service@vuarnet.us Please include photos of the damage and have your proof of purchase handy for any repairs through our Limited Warranty. Once the form is sent in, please wait about 3-5 business days for our repair techs to look through each request and reach out with the next steps.
How do I choose the right size sunglasses for me?
On each product leaflet, we indicate the temple width (distance between your temples) and the frame size (S for Small, M for Medium or L for Large) in order to help you select t... Read more
On each product leaflet, we indicate the temple width (distance between your temples) and the frame size (S for Small, M for Medium or L for Large) in order to help you select the pair of sunglasses most suited for your face.

To figure out the temple width of your face, use a ruler to measure the distance between the two horizontal screws of the arms on your current glasses. (If you have a fine/angular/large round, we recommend the size small/medium/large).

Size Small refers to a temporal distance of 5-5.2 inches (131-135 mm). Great for small and medium sized faces with square or oval shape

Size Medium to 5.1-5.3 inches (136-140 mm). Great for small and medium sized faces with square or oval shape

Size Large to 5.3-5.7 inches (141-146 mm). Great for large sized faces with round, square or oval shapes

Size Extra-Large to 5.8 inches and more (+ 147 mm). Great for large sized faces with round, square or oval shapes
Where can I get my glasses adjusted to my size after delivery?
A qualified optician can make adjustments to your frame for a fee.
I have not received my tracking number. Where can I get it ?
Tracking numbers are automatically sent via email as soon as your order has shipped. Please check your spam folder if you do not see it in your inbox. If you still do not see yo... Read more
Tracking numbers are automatically sent via email as soon as your order has shipped. Please check your spam folder if you do not see it in your inbox. If you still do not see your tracking email, please double check the email you entered at checkout. If there was a typo in your email, please reach out to eshop@vuarnet.us and we can fix this for you, as well send your tracking number.
How long will delivery take ?
We try our best to make sure each order goes out in a timely matter. All orders placed online before 1PM EST will go out the same day. Orders placed after this time will go out ... Read more
We try our best to make sure each order goes out in a timely matter. All orders placed online before 1PM EST will go out the same day. Orders placed after this time will go out on the following business day. Orders placed on Fridays after 1PM EST will go out the following Monday. For sale days and holidays, please allow extra processing time.

  • Our Free Shipping option is provided via USPS Priority Mail and can take between 5-7 business days depending on your location (not including weekends or Holidays).
  • For urgent orders, we offer 2 expedited options via UPS: 2nd Day Air and Next Day Air.
    • 2nd Day Air – orders must be placed before 2PM EST for your package to go out the same day. 2nd Day Air orders placed after this time will go out on the following business day. If an order is placed on a Friday after 2PM, they will go out the following Monday. Please note this service does not include Saturday deliveries.
    • Next Day Air – orders must be placed before 2PM EST for your package to go out the same day. Next Day Air orders do not include Saturday deliveries, please keep this in mind. Orders placed after 2PM EST will go out the following business day. Orders placed on Friday after 2PM EST will go out the following Monday.
What countries do you deliver to ?
We deliver throughout the entirety of the U.S. If you live outside of the US, please visit us at Vuarnet.com and select “Europe”.
Why can't I see any tracking updates ?
Typically, tracking updates are not available for the first 24 hours of a shipment. Please allow some time for the first scans to show on your tracking number. If it has been... Read more

Typically, tracking updates are not available for the first 24 hours of a shipment. Please allow some time for the first scans to show on your tracking number. If it has been over 24 hours, and you still cannot see a tracking update, do not fret. On some occasions, package scans will happen late and will not show until the package is in your area. Please remain patient during this time. If you have an expedited order and you cannot see tracking updates, please reach out to us at eshop@vuarnet.us

My tracking number says my package is delivered, but I do not have it. What can I do ?
If your tracking information shows that your package was delivered, but you can't find it :
  • Verify the shipping address
  • Look for notice of attempted delive... Read more
If your tracking information shows that your package was delivered, but you can't find it :
  • Verify the shipping address
  • Look for notice of attempted delivery
  • Look around the delivery location for your package and/or check with neighbors
  • See if someone else accepted the delivery
  • Some packages travel through multiple carriers : check your mailbox or wherever else you receive mail
  • Wait 36 hours - in rare cases packages may say delivered up to 24 hours prior to arrival
  • Please contact us at eshop@vuarnet.us with your order number and receipt information if you still do not have your package and we will file a claim on your behalf. Please allow 24-48 hours for this to be handled for you
How do I receive my package before a specific day?
All expedited orders submitted by 3pm EST will go out on the same business day. All expedited order submitted after 3pm will go out on the next busines... Read more

All expedited orders submitted by 3pm EST will go out on the same business day. All expedited order submitted after 3pm will go out on the next business day. Bank Holidays and weekend days are not considered business days. 

SHIPPING METHOD DELIVERY TIME

Free Delivery :

5-7 Business Days

Expedited Shipping :

3 Business Days

2nd Day Air :

2 Business Days

Overnight :

1 Business Day

 

What is Shop Pay ?

Buy now and pay later with Shop Pay. You can split your purchase into 4 easy payments, with no hidden fees, no surprises.

Does my gift card have an expiration date?
Your gift card ordered on vuarnet.com can be used for 1 year from the date of purchase.
Is my gift card valid in store?
Your gift card ordered on the vuarnet.com website is only valid on the vuarnet.com website. This is an E-gift card and no physical card will be mailed out.
Can my gift cards be combined?
If you buy several gift cards, they cannot be combined for the same purchase. You can only enter one gift card code at a time.

Gift cards cannot be combined with promotio... Read more
If you buy several gift cards, they cannot be combined for the same purchase. You can only enter one gift card code at a time.

Gift cards cannot be combined with promotional codes and cannot be reimbursed in cash.
Is my gift card exchangeable / refundable?
Your gift card is not exchangeable or refundable, even partially for any reason (including theft, loss, damage or expiration).
Do you deliver to PO Boxes ?

If you select our Free Shipping option, we can deliver to a PO Box.

Expedited orders cannot be shipped to a PO Box. 

What are the shipping costs ?
  • Shipping options and costs may vary. View what's currently available at checkout: USPS Classic:
    Free Shipping on order over $100.00... Read more
  • Shipping options and costs may vary. View what's currently available at checkout:

    USPS Classic:
    Free Shipping on order over $100.00
    $10.00 on orders below $100.00
    5-7 Business Days
    P.O. Box Available

    UPS Ground: $10.00
    5-7 Business Day
    NO P.O. Box

    UPS Expedited: $20.00
    3 Business Days
    NO P.O. Box

    UPS 2nd Day Air: $30.00
    2 Business Days
    NO P.O. Box

    UPS Overnight : $40.00
    1 Business Day

How do I contact your Customer Service department?

For assistance, please contact us at 917 261 7025 or at eshop@vuarnet.us from Monday to Friday,. 10am to 6pm EST (Eastern Standard Time).

      How do I change my password?
      You can change your password in the “My account” area of the website. Log into your account, click “Change my details”, then make any changes you require.
      I forgot my password. What should I do?
      Click the “Forgot your password?” link in the account login page to recover your password. You will receive an email inviting you to reset your password.
      Why can I not log into my account?
      There are many reasons why you might not be able to log in. Please contact our team of advisers for help.
      I cannot create an account. What should I do?
      Contact our team of advisers to help you create your account. Go to the Contact Page of our website.
      Do I have to create an account if I want to place an order?
      You do not have to create an account to place an order. You can place an order as a guest. However, we recommend that you create an account for your convenience, since it allows... Read more
      You do not have to create an account to place an order. You can place an order as a guest. However, we recommend that you create an account for your convenience, since it allows you to track your orders online, access return forms, etc.
      When will I receive my invoice?
      A paper invoice will be included in the parcel.
      Why has my payment been rejected?
      Whenever you make an online payment, an authorization request is sent to your bank. In most cases, the bank authorizes the payment. However, it may refuse in some circumstances,... Read more
      Whenever you make an online payment, an authorization request is sent to your bank. In most cases, the bank authorizes the payment. However, it may refuse in some circumstances, such as unusual card usage or when the payment would exceed a spending cap. Whenever a card is rejected, the payment will also be rejected. You should always contact your bank to find out why authorization was not given. In a small number of cases, a payment may be rejected due to problems with the authorization server.
      When will the money be debited from my account?
      The money will be debited from your account when you pay for your order. This may be instant, or the money may be taken at a later date (depending on your card provider).
      How can I pay for my purchase?
      You can pay using a Carte Bleue, Visa or MasterCard credit/debit card.
      Is your online payment system secure?
      Most e-commerce websites use the “Secure Hypertext Transfer Protocol” (or HTTPS). You should therefore check, when paying on a website, that the HTTPS link is used.
      What happens if one of the items I have ordered is out of stock?
      If an item in your confirmed order is out of stock, you will receive notification by email. If applicable, the email will indicate when the item will be back in stock. If one or... Read more
      If an item in your confirmed order is out of stock, you will receive notification by email. If applicable, the email will indicate when the item will be back in stock. If one or more products are out of stock, this will not affect the rest of the order. If the item is permanently out of stock or if you do not want to wait until the advertised date, you will receive a refund for the price of this item within 14 days of your initial payment.
      How do I change my delivery address while placing an order?
      You can modify any aspect of your order before confirming it. You can add or remove items in your basket. However, you cannot modify the content of your order once confirmed.
      Can I amend or cancel an order once I have placed it?
      You cannot amend or cancel an order once it has been confirmed. However, you can return your parcel free of charge and receive a refund within 14 days after your date of purc... Read more

      You cannot amend or cancel an order once it has been confirmed. However, you can return your parcel free of charge and receive a refund within 14 days after your date of purchase.

      For more information, visit our Returns Policy page.

      The glasses I want are no longer in stock. When will I be notified that they are back in stock?
      If you want to purchase a product marked as out of stock on the website, click the “alert email” button. Enter your email address, and you will receive an email informing you wh... Read more
      If you want to purchase a product marked as out of stock on the website, click the “alert email” button. Enter your email address, and you will receive an email informing you when the selected product is back in stock.
      How do I care for my glasses?
      We recommend you keep them in the original case when not in use. Vuarnet mineral lenses are scratch-resistant, but not scratch-proof. Keeping your glasses loose in your bag w... Read more

      We recommend you keep them in the original case when not in use. Vuarnet mineral lenses are scratch-resistant, but not scratch-proof. Keeping your glasses loose in your bag with items such as keys or nail files risks damaging them over time. Not only are scratches unsightly, but they also seriously affect your visual comfort.

      When you take your glasses off, do so with both hands. In this way you protect the frame hinges.

      When you put your glasses down, fold them up and put them with the arms in contact with the surface. Avoid putting your sunglasses face-down on the lenses, there's no better way to damage them.

      Once back from the beach, simply rinse them under tepid water to remove sand and salt traces.

      Is there a specific product for cleaning my glasses?
      To clean your glasses at home, use a mild liquid soap. To rinse them, pass under cold or lukewarm water. Avoid using hot water at all costs. Dirty or abrasive cloths should a... Read more

      To clean your glasses at home, use a mild liquid soap. To rinse them, pass under cold or lukewarm water. Avoid using hot water at all costs. Dirty or abrasive cloths should also be avoided as they may modify the lens characteristics.

      You may also choose a glass cleaning spray, which you can easily find at your local optician. In this case, wipe them with the chamois cloth usually supplied with the original case. If you have lost it, use a very fine, soft fabric to wipe them.

      In some cases where you do not manage to clean your glasses properly as indicated above, you may wish to see your optician. Most opticians possess ultrasound equipment for cleaning glasses. It is suggested to let them soak in an ultrasound water bath: this will remove any impurities stuck to the frames. Most of the time, this service is provided free of charge by your optician.

      This may be done every 2 months for complete cleaning.

      What are the advantages of the different techniques applied to Vuarnet lenses?
      The two-tone Vuarnet mirror glass: our signature since 1957. The two-tone mirror filters the light in the upper and lower part of the lens more efficiently, ... Read more

      The two-tone Vuarnet mirror glass: our signature since 1957. The two-tone mirror filters the light in the upper and lower part of the lens more efficiently, and therefore you have maximum protection against glare and reflections.

      The Vuarnet mirror flash lens: Other than the aesthetic aspect, the mirror flash lens reflects and filters light more efficiently. It guarantees you maximum comfort in very bright conditions.

      Vuarnet polarized lenses: bring optimum color definition and greater eye comfort against glare from reflections. All of our frames equipped with polarized mineral glass always carry the symbol “P”: Grey Polar, Blue Polar, Blue Polarlynx and Brown Polar are available.

      What advantages are offered by mineral glass?
      Vuarnet mineral glass guarantees the HIGHEST protection, the HIGHEST clarity, the HIGHEST durability, and is 100% recyclable. For further information, please visit our... Read more

      Vuarnet mineral glass guarantees the HIGHEST protection, the HIGHEST clarity, the HIGHEST durability, and is 100% recyclable.

      For further information, please visit our website page “Why choose Vuarnet lenses?" on vuarnet.com.

      How do my Vuarnet sunglasses protect my eyes?
      Thanks to the mineral glass and specific Vuarnet treatment, your Vuarnet sunglasses protect your eyes in the following ways : AGAINST UV AND BLUE LIGHT Read more

      Thanks to the mineral glass and specific Vuarnet treatment, your Vuarnet sunglasses protect your eyes in the following ways :

      AGAINST UV AND BLUE LIGHT

      • Vuarnet lenses filter 100% of UV (UVA, UVB, UVC) and as much as 99% of blue light, one of the most dangerous in the visible light spectrum.

      AGAINST GLARE AND REFLECTIONS

      • Our brand signature and exclusive bi-shaded mirror treatment guarantees maximum protection against glare and reflections.

      AGAINST UNWANTED REFLECTIONS and INFRA-RED

        • Vuarnet lenses are the only ones in the world designed to absorb up to 94% of infra-red rays protecting your eyes from heat and dry eye.
        • The lenses also b
      • The lenses also feature an anti-reflection treatment inside of the lens, eliminating all unwanted reflections.

      For further information, please visit our website page “Why choose Vuarnet lenses?" on vuarnet.com

      FREE DELIVERY AND FREE RETURNS
      FREE DELIVERY AND FREE RETURNS
      Free delivery on all orders over $100 within 5 to 7 business days and free returns within 14 days.
      PAYMENT FACILITY
      PAYMENT FACILITY
      4 interest-free payments with Shop Pay. Learn more.
      2 YEAR WARRANTY
      2 YEAR WARRANTY
      Be safe, our 2 year warranty covers any manufacturing defects.
      Read more.
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