Frequently Asked Questions

Signing up is easy! Simply create an account by us.vuarnet.com and enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops. If you currently have an account or email subscription with us - you’ve already been enrolled in our rewards program so you can kick back, sign in, and start earning Points!

Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive reward points for each purchase, which can then be redeemed towards the cost of future purchases. 

You also earn points for following us on social media, leaving product reviews, and are even gifted with coupon just for having a birthday. In addition to earning points, members have the chance to earn free shipping and get exclusive access to coupons, launches, promotions, giveaways, and more. You can view the full list of perks on our rewards page.

We took care of that for you! All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.

Exchanging your points for great rewards couldn't be easier! Simply visit the rewards page to view all of our great reward options and click the 'Redeem' button to redeem your chosen reward.

Aside from earning points through purchases, you can add your birthday to your account to earn points, leave us a review, or like us on Facebook. Access all the ways to earn on the rewards page.

Nope!  That’s the best part about being a rewards member!  You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through seasonal sales.

Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back to your rewards account.

If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use a $10 coupon towards a $100 purchase that you decide to return, the $90 balance will be refunded to your credit card and the $10 reward credit will be deposited back into your rewards account.

Rewards points will expire after 12 months of Rewards account inactivity.  This means that if there is no change to your Rewards account balance (through either the addition or redemption of Rewards), all Rewards earned in the previous 12 months will automatically be removed from your account.

Your VIP tier is determined by the amount you spend in a year. To reach:

Bronze : This is the basic level. As soon as you register you will be added to this VIP tier.

Silver you must spend $350

Gold you must spend $750

Once you qualify, you will instantly move up and have access to that tier's perks through the rest of the current calendar year as well as the following calendar year. As you move up in the VIP Tiers, you will retain all benefits from your previous tier.

When your total points cross a tier threshold you will receive an email welcoming you into the new tier.  If the tier that you have crossed into is either Silver or Gold this email will also include a unique coupon code for you to redeem your one-time rewards coupon.  Keep in mind that coupons cannot be used in addition to the redemption of points.

Once you are in Bronze, Silver or Gold, you will be in that tier for one year from the date you earned it. Make sure to keep interacting with our program to maintain your status (or even move up a tier)!

Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us to help apply your points to your account. You also won’t receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

Yes! You work hard to earn points and we want you to feel confident that all of your points are right where they should be . . . in your account! The first thing to note is that there may be a delay in our systems communication and points could take anywhere from minutes to several hours to appear in your account.  However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:

1. Try to refresh your browser.
2. Try to log out and then back in to your account.
3. Check your ‘Rewards history’ in your Rewards account to see if the points were added without you realizing it.  Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.

If you still feel like your points balance is not accurate you can contact our customer support team and they will look into the issue for you.

As a member your free shipping* will be automatically applied at checkout – just remember to make sure you're signed in! Please note free shipping* applies only to domestic shipping within the US.

Rewards points can be redeemed during the checkout process. Before checking out, ensure that you are signed in to your account. 

Once you get to the checkout screen you will see your total available Rewards points in a slide bar on the top left of the page.  To use your rewards, slide the points redemption bar to select the number of points you would like to redeem on the order you are placing, then continue with the checkout process.  To redeem all available Rewards slide the bar all the way to the right.

The VUARNET loyalty program works for all purchases or registrations made in United States in VUARNET NYC store and on the website us.vuarnet.com

It is strictly personal and cannot be transferred.
The value of the point is set at 1 dollar of purchase.

• For each point accumulated you progress through the tiers and each tier will give you access to benefits.
• The 3 tiers will give you access to a birthday offer, express delivery and privileged access to our drops and private sales.
• The Silver and Gold tiers will give you access to an additional discount of 10% or 15% off as well as early access to our collaborations.
• In accordance with the EU General Data Protection Regulation (2016/679) relating to the protection of privacy, you have the right to access and rectify data concerning you by writing for France to: VUARNET - Customer Marketing Department – 12 cours Albert 1er – 75008 PARIS or by e-mail in the questions/answers section on the https://www.vuarnet.com website.

You cannot cancel your order once confirmed. However, you have a 21-day cooling-off period to return the products and get a refund. For more information, visit our Returns Policy page.

How to request a return?
1) Log in to your customer account and you will then be able to REQUEST A RETURN on the order concerned.
2) Select the products to be returned and the reason for the return
3) The return request is then processed. Depending on the reason for the return, you will receive a returns label either automatically or after validation by our team.

You have 21 days after your date of purchase to return your parcel free of charge and receive a refund. For more information, you can read our complete return policy on vuarnet.com. 

How to request a return or an exchange?

1) Log in to your customer account and you will then be able to REQUEST A RETURN on the order concerned.
2) Select the products to be returned and the reason for the return
3) The return request is then processed. Depending on the reason for the return, you will receive a returns label either automatically or after validation by our team.

You have twenty-one (21) calendar days from date of your purchase to return the product(s) without any liability. A refund will be granted for unworn and undamaged items, returned in their original packaging with original tags. The refund will be processed once we have received and inspected the product for any damages. Worn, used, altered, or returns sent after 21 days will NOT be accepted. Our warranty policy goes into effect at the end of the twenty-one (21) day period, provided that the conditions stated in the policy are met. Please refer to the Limited Warranty Policy on vuarnet.com

Returns that do not meet our return conditions will be refused and no refund will be issued. We will not accept returns without the use of the shipping label generated from our return center.

You can read our complete return policy on vuarnet.com.

1) Log in to your customer account and you will then be able to REQUEST A RETURN on the order concerned.
2) Select the products to be returned and the reason for the return
3) The return request is then processed. Depending on the reason for the return, you will receive a returns label either automatically or after validation by our team.