VUARNET BOUTIQUE - 39 SPRING STREET - NEW YORK

Frequently Asked Questions

My tracking number says my package is delivered, but i do not have it. What can i do ?

If your tracking information shows tha...

Read more

If your tracking information shows that your package was delivered, but you can t find it :

  • Verify the shipping address
  • Look for notice of attempted delivery
  • Look around the delivery location for your package and/or check with neigbors
  • See if someone else accepted the delivery
  • Some packages travel through multiple carriers : check your mailbox or wherever else you receive mail
  • Wait 36 hours - in rare cases packages may say delivered up to 24 hours prior to arrival
  • Please contact us at eshop@vuarnet.us with your order number and receipt information if you still do not have your package and we will file a claim on your behalf. Please allow 24-48 hours for this to be handled for you

How long will delivery take ?

We try our best to make sure each orde...

Read more

We try our best to make sure each order goes out in a timely matter. All orders placed online before 1PM EST will go out the same day. Orders placed after this time will go out on the following business day. Orders placed on Fridays after 1PM EST will go out the following Monday. For sale days and Holidays, please allow extra processing time.

  • Our Free Shipping option is provided via USPS Priority Mail and can take between 5-7 business days depending on your location (not including weekends or Holidays).
  • For urgent orders, we offer 2 expedited options via UPS: 2nd Day Air and Next Day Air.
    • 2nd Day Air – orders must be placed before 2PM EST for your package to go out the same day. 2nd Day Air orders placed after this time will go out on the following business day. If an order is placed on a Friday after 2PM, they will go out the following Monday. Please note this service does not include Saturday deliveries.
    • Next Day Air – orders must be placed before 2PM EST for your package to go out the same day. Next Day Air orders do not include Saturday deliveries, please keep this in mind. Orders placed after 2PM EST will go out the following business day. Orders placed on Friday after 2PM EST will go out the following Monday.

What countries do you deliver to ?

We deliver throughout the entirety of t...

Read more

We deliver throughout the entirety of the United States. If you live outside of the US, please visit us at Vuarnet.com and select “Europe”.

Do you deliver to PO Boxes ?

If you select our Free Shipping option, we can deliver to...

Read more

If you select our Free Shipping option, we can deliver to a PO Box.

Expedited orders can not be shipped to a PO Box. 

What are the shipping costs ?

Our Standard shipping is free via USPS. 2nd Day Air via ...

Read more
  • Our Standard shipping is free via USPS.
  • 2nd Day Air via UPS is $25
  • Next Day Air vis UPS is $55

Why can 't I see any tracking updates ?

Typically, tracking updates are not ava...

Read more

Typically, tracking updates are not available for the first 24 hours of a shipment. Please allow some time for the first scans to show on your tracking number. If it has been over 24 hours, and you still can not see a tracking update, do not fret. On some occasions, package scans will happen late will not show until the package is in your area. Please remain patient during this time. If you have an expedited order and you can not see tracking updates, please reach out to us at eshop@vuarnet.us

I have not received my tracking number. Where can I get it ?

Tracking numbers are automatically sent via em...

Read more

Tracking numbers are automatically sent via email as soon as your order has shipped. Please check your spam folder if you do not see it in your inbox. If you still do not see your tracking email, please double check the email you entered at checkout. If there was a typo in your email, please reach out to eshop@vuarnet.us and we can fix this for you, as well send your tracking number.