Frequently Asked Questions
Where can I get my glasses adjusted to my size after delivery?
A qualified optician can make adjustments to your frame for a fee.
I have not received my tracking number. Where can I get it ?

Tracking numbers are automatically sent via email as soon as your order has shipped. Please check your spam folder if you do not see it in your inbox. If you still do not see yo...

Tracking numbers are automatically sent via email as soon as your order has shipped. Please check your spam folder if you do not see it in your inbox. If you still do not see your tracking email, please double check the email you entered at checkout. If there was a typo in your email, please reach out to eshop@vuarnet.us and we can fix this for you, as well send your tracking number.
How long will delivery take ?

We try our best to make sure each order goes out in a timely matter. All orders placed online before 1PM EST will go out the same day. Orders placed after this time will go o...

We try our best to make sure each order goes out in a timely matter. All orders placed online before 1PM EST will go out the same day. Orders placed after this time will go out on the following business day. Orders placed on Fridays after 1PM EST will go out the following Monday. For sale days and holidays, please allow extra processing time.

We provide a diverse range of shipping alternatives, catering exclusively to the United States and its territories. Customers in Europe are kindly directed to visit vuarnet.com to place their orders. Unfortunately, we currently do not ship outside of the United States, & Europe.

STANDARD GROUND SHIPPING (5-7 BUSINESS DAYS)
• Complimentary standard shipping on all orders exceeding $200.

EXPEDITED SHIPPING (3 BUSINESS DAYS)
• Complimentary expedited shipping on all orders exceeding $300.
• Delivery to P.O. Boxes are not eligible for expedited shipping.

2-Day Shipping
• Shipping cost varies on the destination and will be displayed at checkout
• Delivery to P.O. Boxes are not eligible for 2-Day Shipping

Overnight Shipping
• Shipping cost varies on the destination and will be displayed at checkout
• Delivery to P.O. Boxes are not eligible for overnight delivery.

    What countries do you deliver to ?
    We deliver throughout the entirety of the U.S. If you live outside of the US, please visit us at Vuarnet.com and select “Europe”.
    Why can't I see any tracking updates ?

    Typically, tracking updates are not available for the first 24 hours of a shipment. Please allow some time for the first scans to show on your tracking number. If it has been...

    Typically, tracking updates are not available for the first 24 hours of a shipment. Please allow some time for the first scans to show on your tracking number. If it has been over 24 hours, and you still cannot see a tracking update, do not fret. On some occasions, package scans will happen late and will not show until the package is in your area. Please remain patient during this time. If you have an expedited order and you cannot see tracking updates, please reach out to us at eshop@vuarnet.us
    My tracking number says my package is delivered, but I do not have it. What can I do ?

    If your tracking information shows that your package was delivered, but you can't find it :

    • Verify the shipping address
    • Look for notice of attempted delive...

      If your tracking information shows that your package was delivered, but you can't find it :
      • Verify the shipping address
      • Look for notice of attempted delivery
      • Look around the delivery location for your package and/or check with neighbors
      • See if someone else accepted the delivery
      • Some packages travel through multiple carriers : check your mailbox or wherever else you receive mail
      • Wait 36 hours - in rare cases packages may say delivered up to 24 hours prior to arrival
      • Please contact us at eshop@vuarnet.us with your order number and receipt information if you still do not have your package and we will file a claim on your behalf. Please allow 24-48 hours for this to be handled for you
    How do I receive my package before a specific day?

    All expedited orders submitted by 3pm EST will go out on the same business day. All expedited order submitted after 3pm will go out on the next busines...

    All expedited orders submitted by 3pm EST will go out on the same business day. All expedited order submitted after 3pm will go out on the next business day. Bank Holidays and weekend days are not considered business days. 

    SHIPPING METHOD DELIVERY TIME

    Free Delivery :

    5-7 Business Days

    Expedited Shipping :

    3 Business Days

    2nd Day Air :

    2 Business Days

    Overnight :

    1 Business Day

     
    Do you deliver to PO Boxes ?

    If you select our Free Shipping option, we can deliver to a PO Box.

    Expedited orders cannot be shipped to a PO Box. 

    What are the shipping costs ?

    • Shipping options and costs may vary. View what's currently available at checkout: USPS Classic:
      Free Shipping on order over $100.00...

      • Shipping options and costs may vary. View what's currently available at checkout:

        USPS Classic:
        Free Shipping on order over $100.00
        $10.00 on orders below $100.00
        5-7 Business Days
        P.O. Box Available

        UPS Ground: $10.00
        5-7 Business Day
        NO P.O. Box

        UPS Expedited: $20.00
        3 Business Days
        NO P.O. Box

        UPS 2nd Day Air: $30.00
        2 Business Days
        NO P.O. Box

        UPS Overnight : $40.00
        1 Business Day