Frequently Asked Questions

How can i cancel my order and get a refund?
You cannot cancel your order once confirmed. However, you have a 21-day cooling-off period to return the products and get a refund. For more information, visit our Returns Po... More

You cannot cancel your order once confirmed. However, you have a 21-day cooling-off period to return the products and get a refund. For more information, visit our Returns Policy page.

How to request a return?
1) Please visit https://vuarnet-usa.loopreturns.com/ to be re-directed to our return portal.
2) Enter your complete order number (i.e. #1234-V) and your email address (same address used to process your original order) or zip code.

What is Shop Pay ?

Buy now and pay later with Shop Pay. You can split your purchase into 4 easy payments, with no hidden fees, no surprises.

When will I receive my invoice?
A paper invoice will be included in the parcel.
Why has my payment been rejected?
Whenever you make an online payment, an authorization request is sent to your bank. In most cases, the bank authorizes the payment. However, it may refuse in some circumstances,... More
Whenever you make an online payment, an authorization request is sent to your bank. In most cases, the bank authorizes the payment. However, it may refuse in some circumstances, such as unusual card usage or when the payment would exceed a spending cap. Whenever a card is rejected, the payment will also be rejected. You should always contact your bank to find out why authorization was not given. In a small number of cases, a payment may be rejected due to problems with the authorization server.
When will the money be debited from my account?
The money will be debited from your account when you pay for your order. This may be instant, or the money may be taken at a later date (depending on your card provider).
How can I pay for my purchase?
You can pay using a Carte Bleue, Visa or MasterCard credit/debit card.
Is your online payment system secure?
Most e-commerce websites use the “Secure Hypertext Transfer Protocol” (or HTTPS). You should therefore check, when paying on a website, that the HTTPS link is used.
Free Delivery
on all orders over $100 within 5 to 7 business days
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Free Returns
within 14 business days
Return Policy
2 year warranty
covers any manufacturing defects.
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