Frequently Asked Questions
How can i cancel my order and get a refund?

You cannot cancel your order once confirmed. However, you have a 21-day cooling-off period to return the products and get a refund. For more information, visit our Returns Po...

You cannot cancel your order once confirmed. However, you have a 21-day cooling-off period to return the products and get a refund. For more information, visit our Returns Policy page.

How to request a return?
1) Log in to your customer account and you will then be able to REQUEST A RETURN on the order concerned.
2) Select the products to be returned and the reason for the return
3) The return request is then processed. Depending on the reason for the return, you will receive a returns label either automatically or after validation by our team.
What is Shop Pay ?

Buy now and pay later with Shop Pay. You can split your purchase into 4 easy payments, with no hidden fees, no surprises. Rates from 0% APR or 1...

Buy now and pay later with Shop Pay. You can split your purchase into 4 easy payments, with no hidden fees, no surprises.

Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.
When will I receive my invoice?
A paper invoice will be included in the parcel.
Why has my payment been rejected?

Whenever you make an online payment, an authorization request is sent to your bank. In most cases, the bank authorizes the payment. However, it may refuse in some circumstances,...

Whenever you make an online payment, an authorization request is sent to your bank. In most cases, the bank authorizes the payment. However, it may refuse in some circumstances, such as unusual card usage or when the payment would exceed a spending cap. Whenever a card is rejected, the payment will also be rejected. You should always contact your bank to find out why authorization was not given. In a small number of cases, a payment may be rejected due to problems with the authorization server.
When will the money be debited from my account?
The money will be debited from your account when you pay for your order. This may be instant, or the money may be taken at a later date (depending on your card provider).
How can I pay for my purchase?
You can pay using a Carte Bleue, Visa or MasterCard credit/debit card.
Is your online payment system secure?
Most e-commerce websites use the “Secure Hypertext Transfer Protocol” (or HTTPS). You should therefore check, when paying on a website, that the HTTPS link is used.