HOLIDAY RETURN EXTENSION: ALL PURCHASE MADE BETWEEN 11/20/2020 AND 12/24/2020 CAN BE RETURNED BY 01/10/2021

Frequently Asked Questions

How can I cancel my order and get a refund?

You cannot cancel your order once confirmed. However, you...

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You cannot cancel your order once confirmed. However, you have a 14-day cooling-off period to return the products and get a refund. For more information, visit our Returns Policy page.

When will I receive my invoice?

A paper invoice will be included in the parcel.

Why has my payment been rejected?

Whenever you make an online payment, an authorisation req...

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Whenever you make an online payment, an authorisation request is sent to your bank. In most cases, the bank authorises the payment. However, it may refuse in some circumstances, such as unusual card usage or where the payment would exceed a spending cap. Whenever a card is rejected, the payment will also be rejected. You should always contact your bank to find out why authorisation was not given. In a small number of cases, a payment may be rejected due to problems with the authorisation server.

When will the money be debited from my account?

The money will be debited from your account when you pay ...

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The money will be debited from your account when you pay for your order. This may be instant, or the money may be taken at a later date (depending on your card provider).

How can I pay for my purchase?

You can pay using a Carte Bleue, Visa or MasterCard credi...

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You can pay using a Carte Bleue, Visa or MasterCard credit/debit card.

Is your online payment system secure?

Most e-commerce websites use the “Secure Hypertext Transf...

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Most e-commerce websites use the “Secure Hypertext Transfer Protocol” (or HTTPS). You should therefore check, when paying on a website, that the HTTPS link is used.