covid 19 - Information
[Last updated November 10, 10:00 a.m.]
Update Are your shops still open?
Yes - The New York boutique is open, and the Paris' one opens on appointment only. We welcome you by taking all the necessary security measures.
Do we still take care of online orders?
Yes – Our eshop will remain open and all your online orders continue to be processed in a secure environment.
However, our manufacturing team is working remotely following government recommendations. Unfortunately this will cause delays in delivery and we hope for your understanding. As we continue to navigate the safest protocol for the safety and health of our team, we are expecting shipping delays of 7-10 days due to statewide shut downs in our state of New York.
Within the exceptional situation, orders will be only ensured to you with USPS basic shipping only.
How does it work for returns?
Due to COVID-19 and the safety of our employees, all returns will be quarantine for up to 7 days. Please allow 7-10 business days for your return to be processed.
All purchases made between November 10, 2020 and December 24, 2020 can be returned and postmarked by January 10, 2021.
For now, we will have a minimum of 7- 10 day minimum delay to process your return and refund requests related to your online orders.
We apologize in advance for that. The return period will be extended in order to adapt to the situation. For all your requests, do not hesitate to contact us via firstname.lastname@example.org
Regarding repairs and warranties, unfortunately we are not currently able to process them. Your warranty period will be extended and you will be able to exercise your rights as soon as possible in accordance with our general terms and conditions of sale.
How to contact us?
We are there for you and we stay available by chat, email and on social media to answer your questions or simply discuss with us.
We have chosen to share with you in the coming days a selection of Vuarnet days images, to escape by thoughts from our current confinement and let our mind wander in those magic places where Nature goes beyond Man and fulfill His soul : may these pictures help us to foresee better and sunnier days, when we will be able to live again together in the great Outdoors.
Take care of yourselves and your loved ones.
The Vuarnet Team