How can i cancel my order and get a refund?

You cannot cancel your order once confirmed. However, you have a 21-day cooling-off period to return the products and get a refund. For more information, visit our Returns Policy page.

How to request a return?
1) Log in to your customer account and you will then be able to REQUEST A RETURN on the order concerned.
2) Select the products to be returned and the reason for the return
3) The return request is then processed. Depending on the reason for the return, you will receive a returns label either automatically or after validation by our team.