My glasses arrived in poor condition. What should I do?

You have 21 days after your date of purchase to return your parcel free of charge and receive a refund. For more information, you can read our complete return policy on 

How to request a return or an exchange?

1) Please visit to be re-directed to our return portal.
2) Enter your complete order number (i.e. #1234-V) and your email address (same address used to process your original order) or zip code.