My glasses arrived in poor condition. What should I do?

You have 21 days after your date of purchase to return your parcel free of charge and receive a refund. For more information, you can read our complete return policy on vuarnet.com. 

How to request a return or an exchange?

1) Log in to your customer account and you will then be able to REQUEST A RETURN on the order concerned.
2) Select the products to be returned and the reason for the return
3) The return request is then processed. Depending on the reason for the return, you will receive a returns label either automatically or after validation by our team.