Refund policy
**Return Policy Overview:**
As per our General Terms and Conditions of Sale, customers have 21 calendar days from the **date of purchase** to return unworn and undamaged items for a refund. This return policy is only applicable to online purchases made through our website at **us.vuarnet.com**, and does not apply to in-store purchases.
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### **Returns: Terms and Conditions**
- You have **21 calendar days** after your purchase to return the product(s) without any liability.
- We do not offer exchanges. If you want a different product, please place a new order online.
- Refunds will be granted for items that are unworn, undamaged, and returned in their original packaging with tags attached.
- Items that are worn, used, altered, or returned after **14 days** will **not** be accepted.
- Our **Limited Warranty Policy** takes effect after 14 days if all conditions are met. Please refer to the policy for details.
**Important:** Returns must be made using the shipping label generated from our return center.
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### **How to Request a Return Label:**
1. Visit [us.vuarnet.com/a/returns](http://us.vuarnet.com/a/returns) to access our return center.
2. Enter your order number (e.g., #1234-V) and the email address used to place the order.
3. Select the item(s) you wish to return.
4. Choose the reason for your return.
5. Confirm the return details.
6. Print the return label or access it via the confirmation email.
7. We cover return shipping costs if you use the provided label.
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### **How to Pack Your Items:**
1. Place the item(s) in their original packaging and include the shipping document. Attach the prepaid return label, covering any old labels.
2. Drop the package off at any FedEx location.
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### **Refund Process:**
1. Once we receive your package, you'll receive an email confirming that your refund is being processed.
2. Refunds will be issued to the original form of payment within **7-10 business days**.
**Note:** No refunds will be issued for items that are worn, dirty, scratched, or returned without complete packaging.
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### **Need Help?**
Contact us at **866.454.7614** or **eshop@vuarnet.us** Monday to Friday, 10 AM to 7 PM EST for assistance.
