You have up to 14 days from the date of receipt of your purchase to return your items to us. Refunds will be made for unworn items, returned in their original packaging. The refund will be paid once we have received the product. The guarantee policy applies following the end of this 14-day period.
More details : Return Policy
HOW TO REQUEST A RETURN LABEL
1) Please visit us.vuarnet.com/a/returns to be re-directed to our return center.
2) Enter your complete order number (i.e. #1234-V) and your email address (same address used to process your original order) and click the Return Item
3) Select the product you would like to return then click Next.
4) Choose the reason you are returning then click Next.
5) Confirm your return details by clicking on the Confirm button.
6) You will have the ability to print the return label or access the label via the confirmation email you will receive once you complete the process.
7) NOTE: We will cover the return postage costs only if you use the shipping label you downloaded from our return center.
HOW TO PACK YOUR ITEMS
1) Pack item(s) in the original packaging and include the shipping document you received in the box to initiate the return. Please be sure to attach the pre-paid return label on the outside of the package covering any previous address label.
2) You can drop the package at your nearest USPS (local post office) location. To find your nearest USPS location, please visit usps.com or call 1-800-275-8777.
To contact our Customer Services department:
- By phone: 914 292 1290
- By email: firstname.lastname@example.org