You have up to 14 days from the date of receipt of your purchase to return your items to us. Refunds will be made for unworn items, returned in their original packaging. The refund will be paid once we have received the product. The guarantee policy applies following the end of this 14-day period. Guarantee policy page
- Please use the enclosed shipping document and shipping label when making a return.
- If you no longer have the FedEx return shipping label or choose not to use it, we recommend that you send your return insured and keep the tracking number as Vuarnet will not assume responsibility for any loss.
- Please send returns to STELLAE INTERNATIONAL c/o VUARNET E-COM RETURNS. 333 SMITH STREET FARMINGDALE, NY 11735.
- The credit card refound will be processed directly to your account. You can drop your package at your nearest FedEx location, or you may call FedEx for pickup at 1.800.GoFedEx (1.800.463.3339).
To contact our Customer Services department:
- By phone: 914 292 1290
- By email: firstname.lastname@example.org